Refund & RETURN policy

updated , August 2025

At marketfastap , we’re all about delivering top-notch experiences and keeping our customers happy. This Refund & Cancellation Policy lays out everything you need to know about refunds, cancellations, and any exceptions. By purchasing services from our website, you agree to the terms below. Let’s dive in!

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We want your experience with marketfastap to be smooth and stress-free! Here’s a quick snapshot of our Refund & Cancellation Policy:

Refunds: Available within 7 days of purchase for issues like non-delivery, technical errors, or unmet service expectations.
Cancellations: Cancel before work starts for a full refund, or case-by-case if work’s underway.
Transparency: We’ll keep you in the loop via email and process approved refunds in 7-14 business days.
Support: Reach out to us at support@marketfastap.com for quick help.
Fairness: No refunds for completed services, subjective preferences, or late requests.

For all the details, check out the sections below. We’ve got your back!

1. General Refund Principles

We want to make sure everything’s fair and transparent. Here’s the lowdown on how refunds work:

Eligibility Window: All refund requests must be submitted within 7 days of the original purchase date.
Payment Method: Refunds will be processed using the same method you used to pay (e.g., Credit/Debit Card, UPI, PayPal, or Bank Transfer).
Processing Time: Refunds typically take 7-14 business days to reflect in your account, depending on your bank or payment provider.
Currency: Refunds will be issued in the original currency of the transaction to avoid confusion.
Communication: We’ll keep you updated via email about the status of your refund request.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

Service Not Delivered: If we fail to deliver the service within the agreed timeframe and no prior communication or agreement was made about delays.
Technical Errors: If a payment was processed incorrectly (e.g., duplicate charges, failed order confirmation, or system glitches).
Service Quality Issues: If the delivered service doesn’t match the agreed scope, quality standards, or description provided at the time of purchase.
Pre-Service Cancellation: If you cancel your order before any work has started, you’re eligible for a full refund.
Non-Satisfactory Outcome: If the service outcome doesn’t meet reasonable expectations based on the agreed deliverables, subject to review.

3. Non-Refundable Situations

We aim to be fair, but there are cases where refunds can’t be issued:

Completed Services: Services that have been fully completed and delivered as per the agreed terms are non-refundable.
Subjective Preferences: Refunds won’t be granted for dissatisfaction due to personal taste (e.g., “I don’t like the design” after final approval).
Customer Delays: If delays or issues arise because you didn’t provide required details, files, or approvals on time.
Late Requests: Refund requests made after the 8-day refund window will not be considered.
Third-Party Services: Any services or products provided by third-party vendors (e.g., hosting, external tools) are subject to their respective refund policies.

4. Partial Refunds

Sometimes, a full refund might not apply, but we can offer a partial refund in these cases:

Partial Completion: If a service is partially completed but can’t be finished due to unforeseen circumstances (e.g., technical limitations or external factors).
Mid-Project Cancellation: If you cancel after work has started, we may deduct a reasonable amount for the work already completed, based on the project’s progress.
Pro-Rated Refunds: For subscription-based services, unused portions of the service period may be refunded on a pro-rated basis.

5. Cancellations

We get it—plans change! Here’s how cancellations work:

Pre-Service Cancellation: You can cancel your order before work begins and receive a full refund.
Mid-Project Cancellation: If work has already started, cancellations are reviewed case-by-case. Partial refunds may apply based on work completed.
Near-Completion Denial: We reserve the right to deny cancellations for services that are near completion (e.g., >80% done).
Subscription Cancellations: For recurring subscriptions, you can cancel anytime, and no further charges will apply after the current billing cycle.

6. How to Request a Refund or Cancellation

Ready to request a refund or cancellation? Here’s the process:

Reach Out: Contact our support team via email at support@marketfastap.com or through our website’s contact form.
Provide Details: Include the following in your request:
- Order ID
- Date of Purchase
- Reason for Refund or Cancellation
- Supporting evidence (e.g., screenshots, emails, or error messages, if applicable)
Review Period: Our team will review your request within 3-5 business days and get back to you.
Processing: If approved, refunds will be processed within 7-14 business days. You’ll receive a confirmation email once it’s done.

7. Chargebacks & Disputes

Let’s keep things friendly!

Contact Us First: Please reach out to us directly before filing a chargeback or dispute with your bank or payment provider. We’re here to resolve issues quickly.
Consequences of Chargebacks: Filing a chargeback without contacting us may lead to account suspension or termination.
Fraudulent Claims: We reserve the right to provide all necessary documentation to banks or payment providers in case of fraudulent chargeback claims.

8. Special Cases

We’ve added some extra scenarios to cover all bases:

Force Majeure: Refunds or cancellations may not be available if services are disrupted due to events beyond our control (e.g., natural disasters, government regulations, or third-party outages).
Promotional Offers: Services purchased under promotional offers or discounts may have specific refund conditions, which will be communicated at the time of purchase.
Custom Orders: For highly customized services (e.g., bespoke designs or tailored solutions), refunds may be limited due to the unique nature of the work.

9. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our business, services, or legal requirements.

Effective Immediately: Updates take effect as soon as they’re posted on this page.
Stay Informed: We recommend checking this page periodically to stay up-to-date. We’ll notify you of major changes via email or our website.

10. Contact Information

Got questions? Need clarification? We’re here to help!

Email: support@marketfastap.com
Phone: 8263062813
Address:pune,maharashtra-411005
Website: www.marketfastap.com/support

We aim to respond to all inquiries within 24-48 hours.

Thank you for choosing marketfastap ! We’re committed to delivering exceptional service and ensuring your experience with us is smooth and satisfying.